Returning & Replacement &Refund
Your satisfaction is our long-term pursuit and up-most concern. Once your package has arrived, we encourage you to open and check to make sure the items that we made meet your requirement. Try on as soon as possible without removing the tags, altering, or washing the dress. If you are not completely satisfied with your purchase, please take time to read our return policy carefully. You are recommended to contact our after-sale Customer Service first before returning or exchange an item and they will give your some useful advice. You can send an email to email@example.com, we'll provide you with further instructions. All refund applications will be processed within normally 2 business days if it happens, but the shipping fee isn't included.
* Customers in USA can return items to our Los Angeles center (only for orders in USA district, but Wedding Apparel & Special Occasion Dresses items not included), please ask customer service staff for detailed address.
*Customers in European Schengen Area can return items to our Poland center (only for orders in Schengen Area, but Wedding Apparel & Special Occasion Dresses items not included), please ask customer service staff for detailed address.
European Schengen Area:
Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland
1. 15 Calendar Days Return Warranty
The returns from our customers are acceptable within 15 business days after you getting the package. When we confirm the arrival of the package you returned, we will refund you the payment.
Please consult the customer service about the information we need before sending back the package and ship the package to the designated address provided by the after sales staff. Customers have to cover the shipping fee for the package return. To help us, the customer should provide all relevant tracking information.
2. Refund accepted for wrong items
The refund requests from our customers are acceptable if customer service confirm we send you the wrong item.
Please make sure the products unused before you sending back and ship the package to the designated address provided by the after sales staff. To help us, the customer should provide all relevant tracking information.
After making sure that we sent you the wrong item, we will refund you the amount to your account which you can use for new order or inform our financial staff to refund back to your paypal account or others if you like.
3. For all the refunds the following information is needed:
a) The order No.
b) Item No.
c) Photo of the products you sent back
d) Photo of the shipping label on the package we sent to you
4. Full Refunds:
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer's own fault cannot apply for refund.
All returned items must be in brand-new condition, unused and with original tags and packaging.
5. Partial Refunds:
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.
6. Non-returnable / non-exchangeable items: Sexy Lingerie, Swimwear, Intimates, Jewelry, Beauties, Customized Wedding Apparel & Special Occasion Dresses.
We are so sorry about that if you received item that is not what actually you ordered or not the same as the picture shows or the description says on tbdress.com. If it happens, please take some pictures for details to firstname.lastname@example.org, and we will deal with it immediately.